01

Project Request

The request was to redesign a legacy product and enhance the user experience to increase engagement.

02

User Research

The team was able to hold a series of user interviews with customers who had been using the system. We used this data to develop a project proposal that was approved by the business.

03

Initial Design Process

The initial design process the designers created a lean design to test with the stakeholders (both internal and external). Based on this feedback the designers began to iterate and build a more robust prototype.

04

User Testing

The team was able to test the prototype with users and used this feedback to refine the designs.

05

Production

These refined designs we sent to development and eventually put into production.